Our Mission

• responsive to the individual needs of our patients
• of the highest quality when benchmarked with our peers
• in well maintained buildings with modern equipment
• provided by experienced and dedicated hospital, nursing, allied health and medical professionals

Our Organisation

As an organisation we value our reputation, above all, and we aim to:

• be a sound, successful and respected business 
• be a preferred local employer
• create a workplace which values teamwork, skills development, personal growth and a winning attitude
• provide an environment and culture of continuous improvement
• uphold the Australian Government Private Patients Hospital Charter

Our Philosophy

 We believe that we are here to improve local health outcomes and that:

• all patients should receive the very best physical, emotional, social and spiritual care
•  patients, staff, and families should be accorded fairness, dignity, and recognition of their individuality

Our Customers

Our Customers are:

• our patients who are treated as guests admitted to our care
• our skilled and experienced medical, dental and allied health providers
• our patient referral sources
• private health insurance funds,accident and workers compensation insurers
• the Department of Veterans' Affairs

Our Performance

We will evaluate our performance on a continuous basis through:

• a well structured quality improvement programme
• surveys of our customers